Contact Us
Got a question about one of the online casinos we've reviewed, spotted something that needs updating, or just want to flag feedback about a site? Here's how to reach us, and what to expect when you do.
How to contact US Online Casinos
The quickest way to reach our editorial team is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. When you write in, it helps to include:
- The name of the casino your question relates to, if applicable
- What page you were reading (a link or the page title works)
- A clear description of the issue, correction, or question
What we can help with
We cover licensed, regulated online casinos available to players in the US, and our team can help with questions like:
- Clarifying how we arrived at an editorial rating for a specific site
- Pointing out an error, outdated offer, or broken detail on one of our pages
- General questions about how online casino bonuses, wagering requirements, or payment methods typically work
- Feedback on your own experience with a listed casino, which helps us keep reviews current
What we can't help with
We're an independent comparison site, not a casino operator, payment processor, or regulator. That means we're not able to:
- Access, manage, or close your account at any casino
- Process deposits, withdrawals, refunds, or chargebacks on your behalf
- Verify your identity (KYC) with a casino — this is always handled directly by the operator
- Guarantee bonus eligibility, payout amounts, or withdrawal timing for any listed site
For those issues, you'll need to contact the casino's own customer support team directly, using the channels listed on their site (usually live chat, email, or a support ticket system).
Questions about responsible gambling
If you or someone you know is struggling with gambling, or you'd like information on setting deposit limits, time-outs, or self-exclusion, our Responsible Gambling page has practical guidance and links to support services. This isn't something we handle through the contact form below, but we take it seriously and want every reader to know where to find help.
Questions about our editorial process or the site itself
If you're curious about how we research and rank casinos, how editorial ratings are decided, or who's behind US Online Casinos, our About Us page explains our approach. For questions about how we use your data, our advertising relationships, or the legal terms of using this site, check our Terms and Conditions.
Before you write in about a specific casino
If your query is about a particular offer or site listed on shopashleelauren.com, it's worth double-checking a few things first, since these are the most common reasons a bonus or withdrawal doesn't go as expected:
- Re-read the bonus terms on the casino's own promotions page — wagering requirements, game restrictions, and expiry dates vary by offer
- Confirm your account is fully verified (KYC), since most withdrawals are held until identity documents are approved
- Check whether the payment method you used has a minimum processing time — bank transfers and some digital wallets can take longer than card or crypto payments
- Make sure you're within the eligible state and meet the minimum age requirement, since availability and access depend on your location
If you've checked all of that and something still looks wrong, let us know — genuine reader reports about a casino's behavior, payout speed, or support quality are exactly the kind of feedback that helps us keep our reviews honest and useful.
A quick note on what this site is (and isn't)
US Online Casinos is an independent comparison resource. We may earn a commission if you sign up with a casino through a link on this site, but that never decides which casinos we list or how highly we rate them. Nothing on this site is financial advice, and no casino game offers guaranteed winnings — every game listed carries a built-in house edge, and outcomes are never certain.